We translated this into role profiles and a leadership framework We looked at where gaps existed in both performance and process, and worked closely with the steering group and HR team to create development interventions and process improvement The senior leadership team experienced a development centre and feedback, so that they Case study enterprise rent a car understood the benefits the programme delivered.
I felt having undertaken a placement year gave me an insight into what to expect after university. Also, use it as an opportunity to learn about what is required when on a graduate scheme and learn as much as you can.
Please provide an outline of your duties On a day-to-day basis the role generally comprised of customer service and sales.
It exceeded my expectations with regards to the responsibility I was given and the opportunities I had. To create the role profiles and leadership framework: We worked with a steering group that represented all business groups within Enterprise, as well as with HR and the talent development team.
Identify great performers who are ready for promotion Identify those that need further development before they are promoted Build self-awareness and understanding of what they like doing to feed into their career management process Create development plans on an individual basis Coaching The focus was to develop a coaching culture as an output of the leadership programme and its interventions.
It was obviously quite daunting, but something that stood out was how much everyone was willing to help and answer questions, even if it was the same one over and over again! You will soon discover that every day is different because it is filled with so many new, exciting, rewarding, and often unexpected challenges.
Knowing when to be directive and when to coach an individual to help them derive the answer is a key leadership skill. Currently Amy is a Management Trainee, based in central Birmingham.
What were your preconceptions before starting the placement? Whatever the challenge, they ask the tough questions needed to really get to know an organisation inside and out. People report that they feel more valued as a result of positive development and coaching support, and have better awareness of what is required of them and how to achieve it An improved number of people promoted at their first attempt, which has reduced the number of open roles going unfilled Improved diversity with an increased number of female candidates applying for promotion, post development centre, and being successful A successful, gradual but definite, shift to a coaching culture that complements existing strong sales and customer service skills.
Some participants have made important decisions to change job roles Confidence building — individuals can see a clearer career path and have felt more supported to get to the next level Networking — some outputs from the project, such as development centres, have helped individuals improve their personal networks, best-practice sharing and peer learning Testimonial from the client: This can then be applied in your final year of university.
From the first to the last point of contact the job is to make sure the client is completely satisfied with the customer service they have received from us. The Management Placement Programme enables students to acquire highly marketable skills and experience pertaining to every aspect of running a successful business.
Management Mentors eventually won the business.A case exhibit presents a copy of the Enterprise survey form.
Enterprise used the survey to determine the percentage of customers who were completely satisfied, which produced the Enterprise Service Quality Index (ESQi) for both the company and for each individual branch%(4).
OLYMPIC RENT-A-CAR US CASE STUDY STUDENT: JOSÉ FILIPE SOUSA CARVALHO SUMMARY Olympic is a US rent-a-car company facing some changes in the market it operates.
A competitor company (Enterprise) is changing its loyalty program. Enterprise Rent-A-Car, a $12 billion international transportation leader, is the largest rental car company in North America in terms of fleet size and locations.
We have over 75, employees across the UK, Ireland, Germany, Canada and the United States. Enterprise Rent-A-Car also applies the democratic style of leadership. They implemented two types of democratic style management.
The representative gives the customer rental car option(s) and persuades the customer why those options is the correct one.
democratic-style leadership assists staff to being innovative and encourages them to work 5/5(1). Enterprise Rent-A-Car Company “As a strategic partner, Xerox Case Study. Client Profile From its humble beginnings in the basement of a st.
Louis car dealership to its current position as the largest rental car company in North America, Case Study - Enterprise Rent-A-Car (PDF, KB).
Enterprise Rent-A-Car case study. The company that would become Enterprise Rent-A-Car was started in in St. Louis, Missouri, by Jack Taylor. In Enterprise had more than 6,Download